With more than four decades of international hotel management experience, Paul has led a rich and distinguished career. Trained in Blackpool, he started out in South Africa learning the trade under many industry names – most notably Sol Kerzner – before going on to serve as Managing Director of the Sun Resorts Group for almost 20 years, and later, as President of One&Only, where he was instrumental in successfully launching and growing the brand on a global basis.

Paul joined The Lux Collective in 2010, quickly establishing his mark as a charismatic leader, with a distinctive and enthusiastic approach to hospitality management – focused on people, culture, and service. He’s a natural-born storyteller and, having worked with Paul extensively throughout our partnership with LUX* Resorts & Hotels, we were eager to welcome him to What The Luxe.

Walking listeners through his schooldays to his time under Sol Kerzner, as President of One & Only and now The Lux Collective, Paul reveals the differences between brand design and crafting the guest experience as well as secrets to capturing the intangible for the world’s most discerning travellers. 

Listen now wherever you get your podcasts or watch the extended studio edit below.

AUDIO EPISODE CHAPTERS

[01.12] Schooling & Blackpool in the 60s

[07.45] Move to South Africa

[08.59] Time at Kerzner International

[11.22] Move to Mauritius

[15.36] Harvard Business School

[18.00] Building Kerzner’s Luxury Division

[20.15] Working on LUX* Grand Baie

[22.16] Brand Design v Destination Architecture

[29.21] The Life of a General Manager

[34.19] Outro Questions